I recently had the pleasure of staying in this hotel on business for 3 nights. Rooms were very large and in perfect condition, with lovely extra large bathrooms.
I had an Executive Seaview room which has a good size balcony and views over the pool and sea - great view.
The food was exceptional. There is a large choice for breakfast including hot and cold options. Also had dinner in the hotel restaurant which was excellent - one of the best meals we had.
The service was second to none, I never had to ask twice for anything and there was always a smile along with the service. I will will definitely be returning soon!
DonsLondon Post in Tripadvisor April2008
18-06-2008
I recently had the good fortune to stay in this nice hotel on business for 4 nights. Rooms were in perfect condition, very well appointed and last but not least very large. No doubt some of the best around in Europe and certainly exceeding my expectations.
So onto the downsides. I had a problem with maintenance being carried out somewhere in the hotel, which was causing a thudding noise in my room for a couple of hours on the second day during the afternoon. Just happened to coincide with an unrelated headache I was suffering. Complaint was handled in a very unsatisfactory way by front desk and phone staff, which I was more unhappy about than the noise itself. Next, the wait times for bar terrace service was far to long on my first day (and it was not busy at all) but fine on subsequent days, so some inconsistencies in service. And last but not least, I also think that hotels of this caliber should invest in having a "barista" as part of the team to ensure decent coffee is available
KiwiBrazilianPom Post in Tripadvisor Dec2007
18-06-2008
Comment received on the 27th May 2009:
«The Manager,
Grande Real Villa Italia Hotel and Spa - Cascais,PORTUGAL.
Dear Sir,
On behalf of my friend, Mrs. Maureen Bouch and myself, I want to express sincere gratitude for such a wonderful time spent recently at your splendid hotel (9th – 16th May 2009). We both felt that all the staff were superb – nothing was too much trouble, and they were courteous, friendly and generous, enabling us to feel welcomed and at home.
We would like to express special thanks to your receptionist Vera, who was our first contact with the hotel, and who did everything to accommodate our needs. We warmed to her personality immediately, and it set the tone for our visit.
As for the surroundings, we were so impressed by the luxury and comfort of your hotel. It is a place we will want to return to, and look forward to the time, hopefully in the not too distant future, when we will be able to do so.
Thank you so much,
With Best Regards,
Mrs. Eileen Gascoigne
Mrs. Eileen Gascoigne
01-06-2009
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