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Privacy Policy

Grupo Bernardino Gomes - Gestão Hoteleira, S.A. develops a continuous work, which guarantees the security and confidentiality of user-supplied data. By accessing sites Grupo Bernardino Gomes - Gestão Hoteleira, S.A., under the brand Hotéis Real, the user agrees to accept and comply with this Privacy Policy.

This Privacy Policy is valid across all Group sites, including:

  • granderealvillaitalia.realhotelgroup.com
  • granderealsantasulalia.realhotelsgroup.com
  • realmarina.realhotelsgroup.com
  • realpalacio.realhotelsgroup.com
  • realparque.realhotelsgroup.com
  • realoeiras.realhotelsgroup.com
  • realbellavista.realhotelsgroup.com
  • realmarinaresidence.realhotelsgroup.com
  • realresidencia.realhotelsgroup.com
  • realhotelsgroup.com

1. COLLECTION AND PROCESSING OF PERSONAL DATA

There are several circumstances where we request some personal data on our sites. This information allows the user identification or contact. The above data may be requested when a user is booking a reservation, registering on the loyalty program, Real VIP, signing up for our newsletter, sending a contact request for events and/or meetings through our forms or sending us an unsolicited application form.

The Personal Data collected and processed are related to the name, email address, gender, date of birth, address, telephone number, credit card information and the identification number.

Therefore, we state that the authority for the collection of Personal Data is within Grupo Bernardino Gomes - Gestão Hoteleira, SA, with registered office at Rua António Enes, 19, 2nd Right, 1050-023 Lisbon, registered at the Commercial Registry of Lisbon under unique number of registration and legal entity 509 884 350, with share capital of EUR50,000.00.

2. USE AND PURPOSE OF PROCESSING OF PERSONAL DATA

The user's personal data, provided on the websites of Hotéis Real brand, are used for the following purposes:
i. To simplify the booking and lodging process if you are a registered user, with the main objective of continuous improvement of our services;
ii. Being part of marketing activities, particularly in the newsletter subscription, events, campaigns, promotions, loyalty programs, surveys, comments and/or contests.
iii. To inform users about updates of products and data, special offers and/or other products and services of the Hotéis Real brand;
iv. For statistical analyses of Marketing and Remarketing;
v. To continually ensure that our respective sites and content match the needs and expectations of users;
vi. Conduct market research and customer satisfaction;
vii. Recruitment of employees for Grupo Bernardino Gomes - Gestão Hoteleira, S.A.

If you are a Real VIP client registered on our site (www.realhotelsgroup.com), you can change your personal data whenever you want by simply accessing the platform and entering your user name and password.

When you visit our sites, Grupo Bernardino Gomes - Gestão Hoteleira S.A. also collects technical information from your computer, such as the IP (Internet Protocol), the operating system and browser type. We use this information to improve the quality of your visit to our sites, and we will not disclose any of this information to entities outside of Grupo Bernardino Gomes - Gestão Hoteleira S.A. without your consent.

Grupo Bernardino Gomes - Gestão Hoteleira S.A. reserves the right to forward any user's Personal Data in the event of sale or transfer of the whole or part of our company or its associated assets. In the case of such user's Personal Data transmission actually occurs to third parties, we will endeavour to be reasonable so that the transferee uses the user's Personal Data in compliance with this Privacy Policy.

3. ACCESS TO PERSONAL DATA

Grupo Bernardino Gomes - Gestão Hoteleira, S.A. ensures all means to allow users to access their personal data. If you want to access, correct, supplement, update or delete your Personal Data, you should contact Grupo Bernardino Gomes - Gestão Hoteleira S.A. Your request should be sent to marketing@hoteisreal.com

Grupo Bernardino Gomes - Gestão Hoteleira, S.A. may request a copy of a valid ID in order to safeguard the privacy of its customers.

4. CHANGE OF PERSONAL DATA

You have the right to request, at any time, the change of your Personal Data, either through the user account or directly to Grupo Bernardino Gomes - Gestão Hoteleira S.A. with the provided email in paragraph 3 of this Privacy Policy.

5. SECURITY OF PERSONAL DATA

According to our policies and internal security and confidentiality procedures, Grupo Bernardino Gomes - Gestão Hoteleira S.A. ensures the security of Personal Data that users provide.

Whenever you are prompted for information about the credit card data, it is done through a secure line, which means that your information will be sent over the Internet under an encrypted form. You can see when you are in security mode when a "closed lock" or "key" icon shows up in the upper left of your screen. Additionally, you can see that the first characters of the site's URL will change from "http" to "https", indicating that you are accessing a secure server.

Thus, we guarantee that whenever you are asked to provide personal information, this communication is done through a SSL secure line (Secured Sockets Layer) whenever you are using a SSL enabled browser, such as Microsoft Internet Explorer (IE), Netscape Navigator or Google Chrome.

However, the user's Personal Data may circulate on the Internet without security and could be viewed and/or used by unauthorized third parties for that purpose. Should this occur, Grupo Bernardino Gomes - Gestão Hoteleira S.A. is not responsible for the theft, destruction or dissemination of user's Personal Data.

6. SHARING OF PERSONAL DATA

The Personal Information may be shared with some employees within Grupo Bernardino Gomes - Gestão Hoteleira, S.A. to:
i. Provision of requested services;
ii. Database management;

Personal Information may also be shared with the Local Authorities, if required by local law and in accordance with applicable legal requirements.

Grupo Bernardino Gomes - Gestão Hoteleira, S.A. is not responsible in the case of children under 18 providing any Personal Data without permission of their parents or their legal guardians.

7. USE OF COOKIES

When you visit our sites, a small text file (Cookie) is created and stored on your access device (computer, tablet, smartphone, etc.). This text file will allow easier and quicker access to our sites. Cookies allow us to analyse how users browse our sites and can also help showing online ads that are more relevant to you.

Most browsers automatically accept these text files (Cookies), but may delete or automatically block them at any time. We emphasize that the use of cookies does not damage the accessing device and that are normally removed automatically after a certain period of time.

However, if you do not allow the use of cookies, some of the features of our websites may not work.

You can find more information about cookies at www.allaboutcookies.org

8. CHANGES IN OUR PRIVACY POLICY

Grupo Bernardino Gomes - Gestão Hoteleira, S.A. reserves the right to change its Privacy Policy at any time. In case of change of the Privacy Policy, the most recent change date is also updated, which is always shown at the end of this page. If the change is substantial, it may also be placed as a notice on our sites.

9. CONTACT AND RIGHT OF EXIT

If you want to:
i. Send enquiries/complaints related to the Privacy Policy;
ii. Change your Personal Data;
iii. Stop receiving business mailing, including emails;
iv. Withdraw your consent to share your Personal Data with third parties;
You can do this via email to marketing@hoteisreal.com

10. APPLICABLE LAW AND JURISDICTION

The Privacy Policy and the collection, processing or transmission of the user’s personal data is governed by the applicable laws of the Portuguese Republic.

11. CONTACTS AND/OR QUESTIONS

If in doubt about this Privacy Policy, please contact Grupo Bernardino Gomes - Gestão Hoteleira S.A. via email to marketing@hoteisreal.com


Grupo Bernardino Gomes – Gestão Hoteleira, S.A. - November 2014

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