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Thursday, 08 January 2015 17:16

Privacy Policy - Real HotelsGroup

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Privacy Policy

Please read this privacy policy carefully, processing your personal data implies the knowledge and acceptance of the conditions contained herein.

Who is responsible for collecting and processing data?

The Bernardino Gomes, owner of Real Hotels Group, is the entity responsible for the collection and processing of personal data and may, within the scope of its activity, use entities subcontracted by itself, for the purposes indicated herein.

What is personal data?

Personal data is any information, of any nature and regardless of their support, including sound and image, relating to an identified or identifiable natural person. Any person who can be identified directly or indirectly, namely by reference or by identification number or one or more specific elements of his/her physical, physiological, psychic, economic, cultural or social identity, shall be considered identifiable.

What personal data are collected and processed?

The Bernardino Gomes, owner of Real Hotels Group, collects and processes the following personal data, among others:

  • Reservations: name, email address, telephone number, address, payment method and booking details;
  • Recruitment: name, mobile phone, e-mail address, date of birth and resume;
  • Newsletter: name, e-mail address and country.

When browsing the website, the Bernardino Gomes, owner of Real Hotels Group, may collect information about the computer, including the IP address, operating system, and browser used for administrative purposes and aggregation of information for our advertisers.

The Bernardino Gomes, owner of Real Hotels Group, assumes that the data has been supplied by the holder of the data or that it has given authorization to do so and presumes that it is true and up to date.

How are your data collected?

Personal data can be collected by following means:

  • E-mail;
  • Website
  • Phone calls;
  • In person.

The data collected are processed and stored in a computerized way and in strict compliance with the legislation on the protection of personal data being stored in a specific database, created for this purpose, by Bernardino Gomes, owner of Real Hotels Group, or the entities contracted by it.

Some personal data collected from website are mandatory and, in case of lack or insufficiency of these data, Bernardino Gomes, owner of Real Hotels Group, may not be able to provide you with the services or information requested. In each specific case, Bernardino Gomes, owner of Real Hotels Group, will inform you of the mandatory nature of the provision of personal data in question.

Which are the purposes and basis for processing your data?

According to the Principles of data protection, the Bernardino Gomes, owner of Real Hotels Group, may only process your personal data for specific purposes and if it has a legal basis for doing so. The Bernardino Gomes, owner of Real Hotels Group, uses your data for the following purposes and based on the following grounds:

A. Based on the hotel services agreement you entered into with us, we treat your data for the purposes of:

  • Reservation’s and stay’s management
  • Budget requests, informations about and confirmations of reservations
  • Preferences registration (room preferred, mobility, newspapers/magazines, etc.)
  • Billing and verifications of payment means
  • Provision of information necessary for your stay in the Hotel
  • Customer Support

B. On the basis of your consent, we treat your data for the purposes of:

  • Newsletters sending (if not our client)
  • Submitting marketing actions (if not our client)
  • Loyalty programs

C. In compliance with legal obligations, we treat your data for the purposes of:

  • Complaints management
  • Compliance with other legal or regulatory obligations

D. Because you are our customer and we have a legitimate interest in providing you, more each time, a better service, we treat your data for the purposes of:

  • Realization of satisfaction questionnaires related to your stay
  • Realization of market studies, evaluation inquiry and statistical analyzes
  • Contacts agenda
  • E-mail Marketing

E. Because we are in the scope of pre-contractual procedures, we treat your data for the purposes of:

  • Recruitment

Who with your data are shared?

The data collected and held by Bernardino Gomes, owner of Real Hotels Group, may be transmitted, with respect for the duty of confidentiality and the principle of the purpose that led to its collection, for the following entities:

  • Entities of the Bernardino Gomes, owner of Real Hotels Group.
  • Judicial or administrative authorities, in cases where such assignment is mandatory;
  • Recruitment and selection companies;
  • Subcontractors who will process the data on behalf of Bernardino Gomes, owner of Real Hotels Group, and according to the purposes determined by it.

Cookies

Cookies are small pieces of information that can help identify your browser and which can store information, for example, User’s settings and preferences.

The Bernardino Gomes, owner of Real Hotels Group, may store cookies on your device to personalize and facilitate navigation to the maximum, not providing those same cookies references or personal data of the User.

PFor more information you should read our Cookies Policy.

What are your rights?

Under the terms of the Personal Data Protection Act, we guarantee you the right to access, update, rectify, delete, portability and erase your personal data. You may also submit complaints to the National Authority (CNPD).

We also give you the right to object to the use of the data provided for marketing purposes, to send informative communications or to include them in lists or information services. If you did not do it when collecting the data, you can send a request later.

The exercise of these rights shall be carried out through the following e-mail address rgpd@hoteisreal.com or address Grupo Bernardino Gomes, placed on Rua António Enes, 19, 2º Direito, 1050-023 Lisboa.

For how long are your data stored?

The time during which the data are stored varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after this time the data will be deleted.

Is your data safe?

The Bernardino Gomes, owner of Real Hotels Group, is committed to ensure the protection of the security of your data. For this, we adopted various technical and organizational security measures in order to protect the personal data that it makes available to us against its unauthorized use, loss, misuse, alteration, treatment or access, as well as against any other form of illicit treatment.

The Bernardino Gomes, owner of Real Hotels Group, requires its subcontractors and its partners to adopt safety measures equivalent to those it carries out.

Notwithstanding the security measures practiced by Bernardino Gomes, owner of Real Hotels Group, the User must take additional security measures, such as ensuring that he uses properly configured security-related equipment and Browser with active firewall, anti-virus and antispyware, and make sure of the authenticity of the websites you visit on the internet and avoid websites whose reputation you do not trust.

Communications

The Bernardino Gomes, owner of Real Hotels Group, acknowledges that it will be able to communicate data of the Users within the merger, acquisition and / or merger processes in which it is found, not considering this communication as a transfer of data to third parties, nor if there is any subcontracted treatment.

The Bernardino Gomes, owner of Real Hotels Group, may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or of a similar nature, provided that it is duly ordered by judicial order accordingly.

Data transfer

In case of data transfers to third countries that do not belong to the European Union or the European Economic Area, Bernardino Gomes, owner of Real Hotels Group, will comply with the law, in particular as regards the suitability of the country of destination for the protection of personal data and the requirements applicable to such transfers, and personal data are not transferred to jurisdictions which do not provide security and protection guarantees.

The use of Bernardino Gomes, owner of Real Hotels Group, social networks may involve data transmission to providers of social media services, which may be based outside the European Union or the European Economic Area. Bernardino Gomes, owner of Real Hotels Group, is not responsible for the data that the user makes available on social networks.

Changes to the Privacy Policy

Bernardino Gomes, owner of Real Hotels Group, reserves the right at any time to make adjustments or changes to this Privacy Policy, these changes are being duly published on this site.

Thursday, 08 January 2015 17:15

Terms and Conditions

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Terms and Conditions

By accessing our websites, the user agrees to accept and comply with these Terms and Conditions of Use.

1. COPYRIGHT AND INTELLECTUAL PROPERTY

The information contained on our sites, in particular, the name of the areas, brands, logos, designs, illustrations, pictures, graphics, data files, text, music, audio files or other sounds, videos, software or other files, to which you have access as part of the services or through the use of our sites, are considered property of Grupo Bernardino Gomes - Gestão Hoteleira, S.A. and is protected by law.

The user is not allowed to download, copy, transmit, distribute, reproduce or resend, in whole or in part such content for commercial purposes unless you have been dully authorized in writing for that purpose by Grupo Bernardino Gomes - Gestão Hoteleira, S.A. . We emphasize that bad practices in the use of the above information is prohibited and punishable by law.

The use and/or external disclosure, expressly authorized in writing by Grupo Bernardino Gomes - Gestão Hoteleira, S.A., of the information contained on our sites implies the express mention of the source and authorship of this information.

You agree and acknowledge that Grupo Bernardino Gomes - Gestão Hoteleira, S.A. owns all intellectual property rights.

2. EXTERNAL LINKS

The user of our sites may not use any software and/or application that may interfere with normal functioning.

Our sites may contain advertising references and/or links to other web sites over which Grupo Bernardino Gomes - Gestão Hoteleira, S.A. has no control. The inclusion of advertising references and/or links to other websites is merely informative content, and Grupo Bernardino Gomes - Gestão Hoteleira, S.A. has no knowledge of the respective content, services and/or products offered. Thus, Grupo Bernardino Gomes - Gestão Hoteleira, S.A. is not liable for their content.

3. WAIVER

Grupo Bernardino Gomes - Gestão Hoteleira, S.A. is not liable for any damage or loss that may result from the use of information contained on our sites, directly or indirectly arising out of or related to the use of these sites.

4. ACCESS

Access to certain content on our sites may be reserved for users who are duly registered and/or authorized for that purpose.

Grupo Bernardino Gomes - Gestão Hoteleira, S.A. develops a continuous update and verification of their information and/or tools available on our sites.

Grupo Bernardino Gomes - Gestão Hoteleira, S.A. may undertake, without notice, modifications, updates or corrections to information posted on the websites.

5. JURISDICTION

The Terms and Conditions are governed by the Portuguese law.

Grupo Bernardino Gomes – Gestão Hoteleira, S.A. - November 2014


MUNICIPAL TAXES NOT INCLUDED:

The Lisbon City Council has introduced, from the 1st January 2016, a city tax on all hotels, applicable to all guests from 13 years old, a fee of €1,00 per person/per night up to a maximum of €7,00 per person/per stay. This tax is not included in the room rate and must be paid upon check in/ check-out by the guest.

Friday, 04 April 2014 11:07

Coordenador de Vendas para Olhão

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Coordenador de Vendas (m/f) para Olhão

Função: Coordenador de Vendas (m/f)

Departamento: Departamento de Vendas (área de Grupos)

Hotel: Real Marina Hotel & Spa em Olhão

Descrição da Função: Procuramos um Coordenador de Vendas (área de Grupos) para o nosso Real Marina Hotel & Spa em Olhão. Integrando o nosso Departamento Comercial, será responsável pela prospecção, angariação e gestão de clientes (Grupos), e posterior follow-up do seu processo. Face às necessidades do cliente/ mercado, elaborará e apresentará propostas comerciais e executará todas as tarefas administrativas inerentes – redacção de contratos, actualização de arquivos, alimentação de bases de dados, etc.

Requisitos:

  • Habilitações académicas ao nível do Ensino Superior, nomeadamente no Curso de Gestão Hoteleira (preferencial);
  • Experiência anterior de 2 anos em funções similares na área de Grupos (obrigatório);
  • Residência na região de Faro/ Olhão;
  • Fluência em Inglês (obrigatório) e conhecimentos de outras línguas (preferencial);
  • Conhecimentos de informática na óptica do utilizador;
  • Responsabilidade, empenho e dinamismo;
  • Forte orientação comercial;
  • Excelentes competências comunicacionais, com capacidade de negociação;
  • Disponibilidade imediata.

Condições:

  • Integração em recente unidade hoteleira de 5*, icónica em Olhão;
  • Integração em grupo português em expansão, com reconhecida valorização e aposta no capital humano;
  • Ambiente de trabalho dinâmico, com potencial de crescimento.

Candidate-se a esta vaga

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Tuesday, 25 March 2014 16:41

Cozinheiro para Cascais

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Cozinheiro (m/f) para Cascais

Função: Cozinheiro (m/f)

Departamento: Cozinha

Hotel: Grande Real Villa Itália Hotel & Spa

Descrição da Função: Estamos a recrutar Cozinheiros de várias categorias para o Grande Real Villa Itália Hotel & Spa em Cascais. Se se sente desafiado pelo Serviço de Excelência, se gosta de ritmos exigentes e dinâmicos, esta vaga é para si!

Requisitos:

  • Formação na área;
  • Experiência mínima de 2 anos em hotelaria, na categoria a que se candidata;
  • Residência nos concelhos de Cascais, Oeiras ou Sintra;
  • Dinamismo, proactividade e autonomia;
  • Boa capacidade de comunicação e relacionamento interpessoal;
  • Sentido de responsabilidade, determinação e confiança;
  • Disponibilidade de horários;
  • Viatura própria (preferencial).

Condições:

  • Integração em prestigiada unidade hoteleira de 5*, distinguida pelo luxo, requinte e excelente localização;
  • Integração em grupo português em expansão, com reconhecida valorização e aposta no capital humano;
  • Ambiente de trabalho dinâmico, com potencial de crescimento.

Candidate-se a esta vaga

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Tuesday, 25 March 2014 16:31

REAL Opportunities

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REAL Opportunities

Check out the job opportunities we currently have available:

 

Role Departament Profile Hotel
Masseur Spa - Proven experience in the field;
- Training in massage and holistic therapies, body treatment and face;
- Knowledge of Foreign Languages (English - eliminatory factor);
- Ease of communication;
- Careful presentation;
- Orientation attitude to the customer;
- Responsible, suitable and assiduous;
- Flexible, proactive, with initiative and team;
- Availability and flexibility to rotating schedules and shifts.
Real Marina Hotel & Spa - Olhão
Barman / Barmaid Bar

- Academic level in 9th grade;
- Minimum experience of 1 year in similar functions in Hospitality;
- Fluent English;
- Good communication and interpersonal skills;
- Customer orientation and zest contact with the public;
- Own vehicle;
- Schedule flexibility;
- Immediate availability to start functions.

Real Parque Hotel - Lisbon
Host / Hostess F & B

- Minimum qualifications at 12th grade;
- Minimum experience of 2 years in similar functions in Hospitality;
- Residence in Cascais, Oeiras or Sintra;
- Good communication and interpersonal skills;
- Customer orientation and zest contact with the public;
- Schedule flexibility;
- Immediate availability to start functions;
- Fluency in English and French.

Grande Real Villa Itália Hotel & Spa - Cascais
1st, 2nd and 3rd Cook (m/f) Kitchen

- Training in the field;
- Experience in similar functions;
- Dynamism, proactivity and autonomy;
- Good communication and interpersonal skills;
- Sense of responsability, determination and confidence;
- Availability to work in different schedules;
- Immediate availability to start functions.
* Some opportunities are seasonally contract. For more information, contact Human Resources. Thank you.

Real Oeiras Hotel - Oeiras

1st and 3rd Cook (m/f) Kitchen

- Training in the field;
- Experience in similar functions;
- Dynamism, proactivity and autonomy;
- Good communication and interpersonal skills;
- Sense of responsability, determination and confidence;
- Availability to work in different schedules;
- Immediate availability to start functions.
* Some opportunities are seasonally contract. For more information, contact Human Resources. Thank you.

Grande Real Villa Itália Hotel & Spa - Cascais

3rd Cook (m/f) Kitchen

- Training in the field;
- Experience in similar functions;
- Dynamism, proactivity and autonomy;
- Good communication and interpersonal skills;
- Sense of responsability, determination and confidence;
- Availability to work in different schedules;
- Immediate availability to start functions.
* Some opportunities are seasonally contract. For more information, contact Human Resources. Thank you.

Grande Real Santa Eulália Resort & Hotel Spa - Albufeira

2nd Cook (m/f) Kitchen

- Training in the field;
- Experience in similar functions;
- Dynamism, proactivity and autonomy;
- Good communication and interpersonal skills;
- Sense of responsability, determination and confidence;
- Availability to work in different schedules;
- Immediate availability to start functions.
* Some opportunities are seasonally contract. For more information, contact Human Resources. Thank you.

Real Parque Hotel - Lisbon
Real Palácio Hotel - Lisbon

Maintenance Multi-purpose Maintenance

- Training in the field;
- Very dynamism;
- Adaptability;
- Availability to work in different schedules;
- Immediate availability to start functions.

Grande Real Santa Eulália Resort & Hotel Spa - Albufeira

Cupbearer Kitchen - Previous experience in function;
- Residence in Lisbon area;
- Dynamism, proactivity and autonomy;
- Availability to work in different schedules;
- Immediate availability to start functions.
Real Oeiras Hotel - Oeiras
Pastry Cook Kitchen - Minimum experience of 1 year in Hospitality similar functions;
- Dynamism;
- Desire to learn;
- Sense of responsability;
- Work in a team;
- Punctuality and attendance.

Real Palácio Hotel - Lisbon

2nd Front Desk Clerk (m/f) Reception - Training in Hospitality;
- Experience in similar functions (required);
- Experience in night functions;
- Excellent communication and interpersonal skills;
- Customer orientation and taste for contact with the public;
- Fluency in English and French;
- Schedule flexibility;
- Immediate availability;
Real Parque Hotel - Lisbon
Real Bellavista Hotel & Spa - Albufeira
Vigilant Security - Vigilant Card MAI (mandatory);
- Previous experience in Hotel surveillance;
- Residence in Albufeira region;
- Knowledge of English;
- Computer skills as a user;
- Driving licence B;
- Own vehicle;
- Willingness to work in shifts, including nights.
Real Bellavista Hotel & Spa - Albufeira
Grande Real Santa Eulália Resort & Hotel Spa - Albufeira

Send your application to guida.ferreira@hoteisreal.com

Friday, 10 January 2014 12:30

20 Years Hoteis Real

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LIVING PORTUGAL WITH YOU FOR 20 YEARS

THANK YOU!

They say that love from afar doesn't exist, but this proves them wrong.
When you are thanking those you most appreciate and whose value and importance you recognise in your life, distance doesn't matter. Even from far away, you can be so close. In your memories and recollections... Or like this, at the click of a mouse.
 
Thank you for the visits you have made to us, for those you are still to make, and for the one you are making now.
Thank you for making us part of your life and for making us think up ways of surprising you over the last 20 years.
Thank you for choosing us to be your home, if only for a few hours.
Thank you for all the lunches and dinners you have had with us, for the challenging days of work, for the liveliest parties, and the long-awaited and well-deserved holidays that you have spent with us. For the observations, the suggestions, for all we have learnt with you and improved, with you always in mind.
 
Our mission is to provide you with the best experiences we can offer: our Portuguese experiences, those that we carry in our genes.
Thank you for allowing us to support you and be with you for 20 years, living Portugal!

Tuesday, 24 September 2013 14:19

Contacts - Real Hotels Group

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Contacts

Commercial Department

 

Marketing and Communication Department

 

Human Resources Department

 

Reservations Department

  • Lisbon Reservation Manager - Tânia Sobral
  • Lisbon Email - reservas.lis@hoteisreal.com
    T_ (+351) 213 199 150

  • Algarve Reservation Manager - Jorge Coelho
  • Algarve Email - reservas.alg@hoteisreal.com
    T_ (+351) 289 598 010

  • Schedule:
    From Monday to Friday - 09:00 am to 7:00 pm
    Saturdays and Holidays - 09:30 am to 5:00 pm
    Sundays - Closed

    Outside open times, our automatic system will forward your call to the selected Hotel.
Monday, 23 September 2013 11:18

Portugalidade

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Portugalidade "Real"

To travel with Real Hotels Group is to live more of what Portugal has to offer. Combining the art of hospitality to the excellence of our service, we provide a visit to the Portuguese style and taste of each region where we operate. Our culture and our history is our best asset, making your stay unique and truly unforgettable.

Monday, 23 September 2013 08:47

Our Founder

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OUR FOUNDER

 

OUR FOUNDER - JOÃO BERNARDINO GOMES

Fundador

João Bernardino Gomes was born on June 22, 1934 in Abrantes. He was a Businessman in the construction industry and property development for over 50 years and in the hotel industry and tourism promotion for about 25 years. He was also responsible for founding several companies such as the Constructions Society João Bernardino Gomes SA and the Real Hotels Group in Portugal.

In 1949, João Bernardino Gomes was driven by curiosity and left behind the Ribatejo landscape towards the busy city of Lisbon. He was only 14 years old, far from thinking that would start his career in the construction industry and shortly after he would be investing in his first business.

The first step stone was with a project in front of the train station in Carcavelos, followed by other works along the Estoril coast. Quickly realized that the Construction industry was his life, not only for its natural gift but also for the pleasure he had in everything he did. If you asked him what his occupation was, he would reply without hesitation: " I'm a construction industrial. The builders have to be graduates and I 'm not."

He invested in the purchase and sale of estate, he suddenly had to leave Portugal when the military coup stroke on the 25th April 1974. Our founder traveled to northwest Africa, founding some companies in Morocco and returned again to Portugal in 1977, to build the Villa Magna, at the time it was the largest private work in the Algarve.

Over nearly six decades João Bernadino Gomes materialized numerous businesses, particularly in the district of Lisbon and the Algarve. In the Real estate will always be remembered by the following projects:

  • Residential and Commercial Building at Av 25 April in Cascais , with 75 apartments and several shops (Residences Cascais / Onda Branca);
  • Industrial Park in Abóbada with 8 + 14 building lots with offices and warehouses;
  • Residential and Commercial Building at Rua D. João V, in Lisbon , with 110 apartments and a shopping center (Amoreiras Plaza / CC 7ª Avenida);
  • Residential and Commercial Building "Farol Gibalta" in Quinta da Gibalta, Caxias, with 64 apartments with pool and a trade bloc;
  • Commercial and Residential Building at Rua Filipe Folque / Rua Pinheiro Chagas , in Lisbon with 15 apartments and 6 shops;
  • Residential and Commercial Building, "Páteo de Belém", Rua Gonçalves Zarco, Lots 1 and 2, in Lisbon, with 50 apartments and several shops . Winner of the Oscar for Best Housing Building 2005 BNC Award 2005;
  • Residential and commercial Building "Mar da Palha", in 3:17:02 Lot Parque das Nações where the Expo 98 was, with 45 apartments and 6 shops.

Being in love with Portugal and believing in the talent of the Portuguese people, he understood that the hotel industry would be an excellent investment for the future. In 1994, João Bernardino Gomes founded the Real Hotels Group, a Portuguese Hotel Group that currently has 10 units namely in the regions of Algarve and Lisbon. In 2006, João Bernardino Gomes left us his legacy, now under the administration of his wife, Mrs. Auzíria Gomes.

 

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