Terms of use

Gift Vouchers

  1. Reservations for the use of vouchers must be made through the contacts indicated on the voucher, with a minimum of one week in advance;
  2. After the voucher reservation, the no-show results in the loss of validity of the voucher;
  3. The voucher cannot be exchanged for cash, products, or any service other than the one specified.
  4. The voucher is not refundable by using a service with a lower value;
  5. In case the consumption is higher than the value of the voucher, the customer will have to pay the remaining amount;
  6. The voucher cannot be combined with other vouchers, promotions, or ongoing campaigns;
  7. The use of the voucher is subject to availability at the hotel, spa, or restaurants;
  8. The reactivation of the voucher after the expiration date can be done upon payment of €25, extending the validity for one additional year. Vouchers with specific or shorter validity periods will be reviewed on a case-by-case basis.
  9. The voucher is valid for 1 year, except in specific cases, where the validity will always be indicated on the voucher itself;
  10. Some vouchers are not valid during the months of July and August, on holidays, festive seasons and for the periods of Valentine´s Day, Carnival, Easter, Christmas and New Year’s Eve. Please check the validity details on each voucher;
  11. For accommodation vouchers, reservations can only be made if hotel occupancy does not exceed 90%, and must be booked at least 7 days in advance.
  12. If the voucher includes more than one service, all services must be used on the same day or during the same stay.
  13. The voucher is valid upon presentation of its physical or digital version at the time of use.
See Gift Vouchers